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Our Anti-Spam Policy


We fully support the ethical, professional, legal and highly powerful and effective use of e-mail marketing. However, we operate a strict zero tolerance NO-SPAM Policy.

SPAM is unsolicited e-mail, commercial or non-commercial. In other words, any e-mail sent to people without their prior permission.
Sending SPAM is illegal - "The Privacy and Electronic Communications (EU Directive), 2003"

To meet legal regulations we only send e-mail communication to existing customers, those who have specifically requested it, or those who have previously requested information (e.g. a brochure) or made an enquiry. The e-mail content will relate to the same type of product/service you originally purchased or expressed an interest in.
Our e-mail marketing software “E-Mail Marketer” – operates on a 100% double opt-in permission based e-mail marketing approach

Anti-Spam Guidelines
Using E-Mail Marketer we fully comply with each of the following legal guidelines;

Every e-mail we send;
- includes a fully functioning unsubscribe link and clear unsubscribe instructions
- has our legitimate & current contact details (telephone number & postal address)
- has a valid “From” and “Reply-To” e-mail address
avoids any false or misleading information in the subject line or main message
Unsubscribe requests are automatically processed by E-Mail Marketer in real time, so you are instantly removed from our mailing list.

If you have any questions regarding our Anti-Spam Policy, please contact Marketing on +44 (0) 1403 282300.